Job Opportunity At Qatar Airways (Zanzibar).
JOB VACANCY: Customer Experience Senior Airport Services Agent
DEADLINE: 29th September 2021
We are currently recruiting for Senior Airport Services Agent in Zanzibar, Tanzania.
The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.
Your specific responsibilities include:
- Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
- Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
- Escort and direct Arriving/ departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
- Assist duty officer to handle company material and records.
- Liaison with GHA for quick processing of hotel and transfer passengers.
- Work with GHA and ensure smooth passenger handling.
- Assist passengers in regards to entry requirements, visas, residence permits etc.
- Ensure passengers are assisted smoothly through airport facilities.
The successful candidate will have:
- Job related experience in customer service and at least 1 of year experience in Airport Operations of a leading airline.
- High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment
- DCS experience and knowledge of ticketing is an advantage for this job
- Ability to work shifts is essential
- Very good knowledge of Amadeus is strongly preferred.
- You must also have the right to live and work in the US to be considered for this
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.